|These statements are in addition to your statutory rights|
All orders are dispatched in white padded mailing envelopes. The front label shows your name and address. The rear bears a return address label in the event of non-delivery.
All prices are shown and charged in UK Pounds Sterling £ (GBP). Payment is pre-payment either by bank transfer or PayPal. Goods will be released upon funds being available to Fashion4Passion Ltd.
DESPATCHING YOUR ORDER:
All orders are dispatched as soon as possible. We carry a large quantity of stock. As many items are also exclusively hand made we will manufacture as required and dispatch immediately upon completion. Maximum mailing time is 28 days of receipt date.
UK standard £2.25
1st class Royal Mail (over 1kg) 2nd class Royal Mail (under 1kg)
Alternative courier services
(please note: these services do not alter dispatch times. Some customers prefer an alternative to Royal Mail).
UK enhanced carrier (2-3days from dispatch) £9.95
Carrier (Royal Mail/UPS/DHL/FedEx) UK other We will be pleased to quote for an alternative delivery service.
Europe standard £5.00
1st class Royal Mail air mail / We will be pleased to quote for an alternative delivery service including carriers UPS/DHL/FedEx
World standard £8.00
1st class Royal Mail air mail We will be pleased to quote for an alternative delivery service including carriers UPS/DHL/FedEx
Please check goods and product labels when received. If you wish to exchange an item please contact us. We will exchange any item for another size /colour/ equivalent priced product without charge if returned within 14 days of receipt. The returned item must be unused (hosiery unopened) and in original packaging. You will be responsible for the cost of returning the goods to us. If returning for exchange from outside the EU the customs label must state, ‘goods returned to seller for exchange-no duty applicable’. If this is not present the goods will not be accepted.
CANCELLATION / REFUND:
Please check goods and product labels when received. By law in the UK you have 14 days from the date of receipt to cancel your original order. Please contact us in writing if you wish to cancel. We will refund the goods value. You will be responsible for the cost of returning the goods to us. The returned item must be unused (hosiery unopened) and in original packaging. If returning for a refund from outside the EU the customs label must state, ‘goods returned to seller for refund-no duty applicable’. If this is not present the goods will not be accepted. Where a dispatched order is refused for any reason (including a dispute or disagreement with import duty) any refund request will incur an administration charge of 25% of the original value. We will also deduct the cost of any direct or indirect charges incurred in securing the goods safe return to our company. Your statutory rights are not affected.
SPECIALS OFFERS / DISCOUNTS:
The return or exchange of an offer price or discount item will result in the cancellation of the offer and the relevant credit reduction. Any remaining goods purchased within that offer would then revert to a non-offer value.
We check all items for quality before dispatch. In the unlikely event you receive a defective product please contact us first. On receipt of the defective item we will repair or replace as required by UK law.
In the unlikely event your order is not received within 30 days contact Fashion4Passion (email@example.com). We will investigate immediately and thereafter issue a Loss Claim Form, which requires signing and returning to us. COMPLAINTS: All complaints are serious and we endeavour to satisfy you by dealing with any incident quickly. Please contact us at firstname.lastname@example.org setting out details of the complaint.
We maintain an electronic database of all order details. We retain your name and address, payment and order details and certain correspondence/contact information pertaining to orders. These are kept to assist with received and future orders. Your details are not sold, loaned or made available to any other person or business. We may contact you with Fashion4Passion offers or information. If you do not wish to receive future mailings from Fashion4Passion please contact us or state when ordering. Your information can be obtained by writing to email@example.com. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time by emailing firstname.lastname@example.org Fashion4Passion Limited will not email you with promotional offers unless you subscribe to our Newsletter
We have no facilities for personal callers. We reserve the right to withdraw items and alter future pricing without notice. We reserve the right to alter the design of goods with the proviso that such alteration will not affect the overall appearance of the garment. We do not substitute goods within an order.